Privacy

Information We May Collect

Personal information may be collected when someone submits a quote request, contacts K&B Custom Woodworks or places an order.

This may include information such as:

• name
• email address
• phone number
• suburb or postcode
• order and project details
• images or reference designs uploaded with a quote request
• other information voluntarily supplied in connection with an enquiry or order.

How Information Is Used

This information is collected so K&B Custom Woodworks can respond to enquiries, prepare quotes, communicate about orders and provide requested products or services.

Personal information will not be sold or intentionally provided to third parties for their own marketing purposes.

Information may be processed or stored using service providers necessary to operate the website or communicate with customers.

Payments & Square Customer Profiles

K&B Custom Woodworks uses Square to process payments and manage customer transactions.

When a customer makes a payment using Square, information relating to the customer and their transaction may be collected and processed by Square. Where Square’s Instant Profiles feature is enabled, Square may automatically create or update a customer profile in the K&B Custom Woodworks Customer Directory and associate transactions made using the same payment card with that profile.

Information associated with a customer profile may include information provided by the customer, information made available through the payment process, and details of transactions with K&B Custom Woodworks.

K&B Custom Woodworks may use this information to process and manage orders and payments, maintain transaction and customer records, provide customer service, and manage interactions with customers.

Payment card information is processed securely by Square. K&B Custom Woodworks does not receive or store customers’ full payment card numbers.

Square processes personal information in accordance with its own privacy practices.

Questions About Your Information

Customers who have questions about information they have provided can contact K&B Custom Woodworks using the existing contact details on the website.